1. Content and Use of Services
1.1 Legal Compliance and Reporting
Content hosted or transmitted via our services must comply with the laws of the country where the services are provided and must not violate any terms outlined in our Terms of Service or our Acceptable Use Policy, available at https://lyratris.com/aup. If you suspect any service to be in breach of local laws, we encourage you to report it to your local law enforcement and provide us with a copy of the report at abuse@lyratris.com.
1.2 Account Registration and Responsibility
When registering for our services, it is important that you provide up-to-date contact information, and any other necessary details for the registration process. You bear full responsibility for the security and correctness of your account information, as well as for any activities conducted under your account. Managing the information within your account is your obligation. If you suspect any compromise of your account or detect a security breach, please promptly notify us at contact@lyratris.com. Lyratris Limited disclaims any liability for losses or damages resulting from your inability to safeguard your account information or ensure its accuracy.
1.3 Service Access, Cancellation, and Data
We reserve the right to suspend or terminate your access to our services at any time, for any reason, without prior notice, in accordance with applicable laws. Suspension or termination will result in an immediate loss of service access. Following suspension or termination, access to data stored within the services may become inaccessible. You are responsible for backing up and preserving your data externally. If we terminate your service without valid cause, a prorated refund corresponding to the unused portion of your service will be provided.
2. Payment Obligations
2.1 Chargeback Policy
If a chargeback is filed, your account and all services will be terminated immediately.
2.2 Payment Due Date
Payments are due within 7 days of the invoice date.
2.3 Consequences of Late Payment
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After 7 days: Should an invoice remain unpaid 7 days post-due date, the associated service will be suspended and a 10% late fee will be added to your invoice.
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After 30 days: Services will face termination if payment remains unsettled for 30 days without any agreement on a payment plan.
3. Colocation Services Terms
3.1 Handling of Equipment
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3.1.1 Shipment: Lyratris Limited is not liable for damages incurred during the shipment of equipment to our facilities. Customers are advised to use reputable shipping services with adequate insurance to safeguard their equipment during transit.
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3.1.2 Maintenance and Spare Parts: Customers are responsible for the maintenance and repair of their own equipment. Lyratris Limited does not maintain a supply of spare parts nor offers replacement equipment for servers or hardware within our colocation facilities.
3.2 Financial Obligations
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3.2.1 Payment Schedule: Colocation service clients must adhere to the identical payment deadlines outlined in our standard payment terms. It's crucial to meet these deadlines to avoid any disruptions in service.
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3.2.2 Consequences of Non-Payment:
- Service Suspension: Services may be suspended if payments are overdue by more than 7 days.
- Service Termination: Services may be terminated if payments are overdue by more than 30 days and no payment plan has been arranged.
- Equipment Seizure: If payment remains unreconciled after 90 days, Lyratris Limited reserves the right to take possession of equipment stored within our facilities to recover the outstanding balance. This step is only taken after exhaustive attempts to resolve the payment matter have been made.
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3.2.3 Trouble making payment: We encourage customers experiencing financial hardships to reach out to our billing department promptly. Initiating communication early may result in arrangements that prevent service interruption, termination, or equipment retrieval. Our aim is to collaborate with you to discover a resolution that maintains your service continuity while tackling any payment obstacles.
3.3 Service Transfer
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3.3.1 Procedure: To transfer a colocation service to another entity or organization, Lyratris Limited requires a bill of sale signed by both the transferring (current) owner and the receiving (new) owner. This document must expressly outline the agreement between both parties concerning the transfer of colocated equipment and services.
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3.3.2 Financial Responsibilities: Prior to the transfer, the previous owner must resolve all outstanding invoices and financial commitments. Lyratris Limited mandates the settlement of any remaining balances prior to finalizing the service transfer. Unless explicitly agreed upon in written form by the new owner, the responsibility for settling invoices accrued before the service transfer lies with the previous owner. Any deviation from this standard arrangement requires communication and approval from Lyratris Limited.
3.4 Remote Hands Service
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3.4.1 Availability: Lyratris Limited provides a Remote Hands service tailored to aid customers with technical support, troubleshooting, and equipment handling within our colocation facilities. This service is crafted to deliver prompt assistance, eliminating the necessity for customers to be physically on-site.
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3.4.2 Fees and Billing: The Remote Hands service is priced at $100 per hour, billed in 15-minute intervals to ensure fair payment for the actual time utilized. It offers efficient management of your colocation equipment, leveraging the expertise of our skilled technicians for cost-effective solutions.
3.5 Physical Access to Colocation Facilities
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3.5.1 Access Policy: Lyratris Limited enforces stringent security and access measures to safeguard the integrity and safety of our colocation facilities. Regular access to these facilities by customers or their representatives is not included as a standard feature of our colocation services.
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3.5.2 Written Permission Requirement: To access equipment stored in our facilities, customers are required to secure written authorization from Lyratris Limited. Requests should be made in advance and will be individually assessed. If permission is granted, adherence to our security measures and access guidelines is mandatory.
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3.5.3 Notice Period for Access: Requests for physical access necessitate a minimum of 24 hours' notice to ensure adequate security measures and staffing arrangements can be facilitated.
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3.5.4 Emergency Access: In specific emergency scenarios, Lyratris Limited might grant access with less than 24 hours' notice. Nonetheless, these occurrences are rare, and clients are strongly advised to leverage our Remote Hands service for pressing requirements. This service aims to offer prompt, expert aid, minimizing the necessity for the customer's physical presence.
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3.5.5 Security and Compliance: All guests permitted entry must adhere to our on-site security and operational protocols. Lyratris Limited retains the discretion to deny access to anyone not meeting our security standards or failing to comply with our regulations.
4. Specific Terms for IP Transit Services
After 7 days: Should an invoice remain unpaid 7 days post-due date, the associated service will be suspended and a 10% late fee will be added to your invoice.
After 30 days: Services will face termination if payment remains unsettled for 30 days without any agreement on a payment plan.
3.1.1 Shipment: Lyratris Limited is not liable for damages incurred during the shipment of equipment to our facilities. Customers are advised to use reputable shipping services with adequate insurance to safeguard their equipment during transit.
3.1.2 Maintenance and Spare Parts: Customers are responsible for the maintenance and repair of their own equipment. Lyratris Limited does not maintain a supply of spare parts nor offers replacement equipment for servers or hardware within our colocation facilities.
3.2.1 Payment Schedule: Colocation service clients must adhere to the identical payment deadlines outlined in our standard payment terms. It's crucial to meet these deadlines to avoid any disruptions in service.
3.2.2 Consequences of Non-Payment:
- Service Suspension: Services may be suspended if payments are overdue by more than 7 days.
- Service Termination: Services may be terminated if payments are overdue by more than 30 days and no payment plan has been arranged.
- Equipment Seizure: If payment remains unreconciled after 90 days, Lyratris Limited reserves the right to take possession of equipment stored within our facilities to recover the outstanding balance. This step is only taken after exhaustive attempts to resolve the payment matter have been made.
3.2.3 Trouble making payment: We encourage customers experiencing financial hardships to reach out to our billing department promptly. Initiating communication early may result in arrangements that prevent service interruption, termination, or equipment retrieval. Our aim is to collaborate with you to discover a resolution that maintains your service continuity while tackling any payment obstacles.
3.3.1 Procedure: To transfer a colocation service to another entity or organization, Lyratris Limited requires a bill of sale signed by both the transferring (current) owner and the receiving (new) owner. This document must expressly outline the agreement between both parties concerning the transfer of colocated equipment and services.
3.3.2 Financial Responsibilities: Prior to the transfer, the previous owner must resolve all outstanding invoices and financial commitments. Lyratris Limited mandates the settlement of any remaining balances prior to finalizing the service transfer. Unless explicitly agreed upon in written form by the new owner, the responsibility for settling invoices accrued before the service transfer lies with the previous owner. Any deviation from this standard arrangement requires communication and approval from Lyratris Limited.
3.4.1 Availability: Lyratris Limited provides a Remote Hands service tailored to aid customers with technical support, troubleshooting, and equipment handling within our colocation facilities. This service is crafted to deliver prompt assistance, eliminating the necessity for customers to be physically on-site.
3.4.2 Fees and Billing: The Remote Hands service is priced at $100 per hour, billed in 15-minute intervals to ensure fair payment for the actual time utilized. It offers efficient management of your colocation equipment, leveraging the expertise of our skilled technicians for cost-effective solutions.
3.5.1 Access Policy: Lyratris Limited enforces stringent security and access measures to safeguard the integrity and safety of our colocation facilities. Regular access to these facilities by customers or their representatives is not included as a standard feature of our colocation services.
3.5.2 Written Permission Requirement: To access equipment stored in our facilities, customers are required to secure written authorization from Lyratris Limited. Requests should be made in advance and will be individually assessed. If permission is granted, adherence to our security measures and access guidelines is mandatory.
3.5.3 Notice Period for Access: Requests for physical access necessitate a minimum of 24 hours' notice to ensure adequate security measures and staffing arrangements can be facilitated.
3.5.4 Emergency Access: In specific emergency scenarios, Lyratris Limited might grant access with less than 24 hours' notice. Nonetheless, these occurrences are rare, and clients are strongly advised to leverage our Remote Hands service for pressing requirements. This service aims to offer prompt, expert aid, minimizing the necessity for the customer's physical presence.
3.5.5 Security and Compliance: All guests permitted entry must adhere to our on-site security and operational protocols. Lyratris Limited retains the discretion to deny access to anyone not meeting our security standards or failing to comply with our regulations.
Lyratris Limited offers IP Transit solutions, facilitating customers in connecting their networks to the internet via our infrastructure. These terms regulate the provision of this service:
4.1 Service Provision
- 4.1.1 Plans and Bandwidth Limits: We provide IP Transit services through a range of plans, each with specified bandwidth limits. It's important for customers to choose a plan that matches their anticipated traffic volume to guarantee the best service utilization.
4.2 Overage Billing
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4.2.1 Bandwidth Usage Calculation: Bandwidth usage is calculated on a monthly basis using the 95th percentile method, allowing for occasional traffic spikes without incurring extra fees.
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4.2.2 Charges for Exceeding Bandwidth: Exceeding the bandwidth limit specified in your plan will result in additional charges for excessive traffic. These charges will be calculated according to the rate outlined in your plan, measured per megabit per second (Mbps) beyond the limit.
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4.2.3 Notification and Plan Adjustment: Customers approaching or exceeding their bandwidth thresholds will be notified in advance. We recommend that customers review their existing plans and take any required actions or implement traffic management measures to minimize excess charges.
Monitoring bandwidth usage is imperative for customers to manage their costs effectively. Lyratris Limited provides access to usage reports and additional support upon request. Selecting an appropriate plan that reflects anticipated traffic is crucial for cost-effective service utilization.
5. Support and Contact
To ensure efficient handling of support matters, users are kindly requested to direct their inquiries through the billing area, unless advised otherwise by a staff member. This approach guarantees a swift and effective resolution to any concerns or questions.
6. Suspension and Termination
6.1 Right to Suspend or Terminate
Lyratris Limited reserves the right to suspend or terminate services without prior notice if it is found that a user has breached the Terms of Service or the Acceptable Use Policy.
6.2 No Refund Policy
In instances of suspension or termination resulting from policy violations, users are ineligible for any refund or compensation for any remaining portion of the services.
7. Respect and Conduct
7.1 Prohibition of Harassment
Engaging in harassing conduct towards Lyratris Limited personnel, such as aggressive communication, abusive language, or undue pressure, is strictly prohibited and may result in termination of services as determined by Lyratris Limited.
8. Changes to Terms
8.1 Modification Rights
Lyratris Limited retains the right to modify these Terms at any time. Although we will inform users of substantial alterations, it is the user's responsibility to periodically review the Terms for any updates.
9. Governing Law
9.1 Legal Jurisdiction
The Terms are subject to and interpreted in accordance with the laws of the United Kingdom, and any disputes arising therefrom shall be exclusively under the jurisdiction of the UK courts.
10. Renewal and Cancellation Policy
10.1 Service Renewal
Monthly paid services will be renewed automatically at the end of each term unless explicitly canceled by the user following our cancellation policy. Users will receive a notification before renewal, outlining the terms and fees for the upcoming term.
10.2 Cancellation by User
Customers are welcome to terminate their services in the control panel or by reaching out to our support team directly. To ensure a smooth transition, customers are required to inform us of their cancellation intentions at least 30 days in advance.
11. Refund Policy
11.1 Refund Eligibility
Lyratris Limited offers refunds to customers within 14 days of activating their service. This policy is crafted to guarantee customer satisfaction and bolster confidence in the quality of our services.
- Eligibility: To be eligible for a refund, customers must request the refund within 14 days of their service activation date.
- Condition: Refunds are granted at the discretion of Lyratris Limited and may require the customer to provide a reason for the request to help us improve our services.
- Eligible Products: The refund policy does not apply to domains, SSL certificates, licenses, setup fees, or dedicated servers. Refunds for these services are not available.
11.2 Processing Refunds
- Request Procedure: To request a refund, customers should contact our support team at our billing area with a brief explanation of their reason for the refund request.
- Refund Processing: Upon approval, refunds will be processed back to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be reflected in your account.
12. Intellectual Property
All products and services offered by Lyratris Limited, such as software, online platforms, and accompanying materials, are the rightful assets of Lyratris Limited or its licensors and are safeguarded by copyright and intellectual property regulations. Users are provided a non-exclusive, non-transferable license to utilize these offerings for their personal or business endeavors in accordance with the terms outlined in this agreement. Users pledge not to violate the intellectual property rights of Lyratris Limited or its licensors and commit to adhering to all relevant laws governing the utilization of said products and services.
13. Dispute Resolution
In case of any disagreement arising from or linked to these Terms of Service, the involved parties commit to resolving it through direct negotiation initially. Should negotiation fail, the parties commit to entering mediation before exploring any further legal actions. Disputes unresolved via mediation will fall under the exclusive jurisdiction of the courts of the United Kingdom.
14. Fair-use Policy
We offer a range of services that utilize shared resources. These include, but are not limited to, web hosting, CPU usage on cloud servers, DDoS protection, and traffic/bandwidth usage for services provided with a fair-use unlimited bandwidth policy. You are allowed to use the available resources of your service within the limits of what is considered reasonable for regular use.
- Cloud Servers: Your CPU usage should not exceed 50%, and your I/O load should remain below 50 Mbit/s on average over a 24-hour period.
- Fair-use Traffic: Your traffic usage should not exceed five times the average usage of what other customers with the same product consume.
Fair-use limits are generally regarded as soft limits, meaning we won't take action if you exceed them on rare occasions. However, if we notice that these limits are regulary exceeded, we will reach out to discuss the matter. If we are unable to reach an agreement within 7 days, we reserve the right to limit the resources.
15. Privacy Policy
Our Privacy Policy, outlining the methods of collecting, utilizing, and safeguarding user data, can be found at https://lyratris.com/privacy. We urge users to peruse the Privacy Policy to comprehend their rights and our responsibilities concerning personal data.
16. Acceptable Use Policy
Our Acceptable Use Policy outlines the guidelines and limitations on the use of our services to ensure a safe and compliant online environment. This policy is a vital part of our commitment to maintaining the quality and integrity of our services. You can review the Acceptable Use Policy in full at https://lyratris.com/aup. Compliance with this policy is mandatory for all users of our services. Non compliance will result in service termination.
17. Contact Information
For questions, support inquiries, or any concerns regarding these Terms, our Privacy Policy, or the Acceptable Use Policy, kindly reach out to Lyratris Limited via contact@lyratris.com.
